Taking Notes

QUALITY MANAGER ( SOUTH EAST)

£40,000PA + car allowance

Regular site visits across the South East

Summary of Role:

Responsible for ensuring all CARE BRAND  offices are compliant with their Care Delivery, Government regulations, business model and Legal Franchise Agreement.

We are ideally looking for a candidate with quality/ compliance experience in home care business/s and is willing to travel across the region -  this also presents a great career advancement opportunity for a Registered Manager who will be very welcome to apply.

Responsibilities:

  • Ensure compliance with the  Business model and delivery of care services its service user.

  • Ensuring Franchisee’s business is in line with CARE BRAND ’s policies and in line with regulatory and ethical standards.

  • Using various audit tools, establish level of compliance of franchise offices.

  • Complete various client facing tasks, office visits and file reviews.

  • Preparation of relevant management information in order that Senior Management at Head office can appropriately identify risks to the franchise businesses.

  • Ensure issues are highlighted and appropriately escalated to allow resolution in a timely manner.

  • Build relationships and engage with key stakeholders.

  • To identify areas of improvement, write up improvements plans and communicate them effectively.

  • Keep track of the annual upgrades on Training Reference Guide and Document Reference Guide to reflect changes in auditing tools.

  • To meet objectives and deliver appropriate advice/reports/recommendations within agreed timescales.

  • Conducting spot tests in risk areas.

  • Assisting with the development of good care businesses.

  • Investigating and responding to complaints.

  • Assessing the level of Head Office support to Franchisees for their business growth.  

  • Be prepared to travel to franchisee’s business premises on a regular basis, as required

  • Assist in all other tasks, periodic, ad hoc or otherwise, as directed by your Line Manager.