QUALITY MANAGER ( SOUTH EAST)

£40,000PA + car allowance

Regular site visits across the South East

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Summary of Role:

Responsible for ensuring all CARE BRAND  offices are compliant with their Care Delivery, Government regulations, business model and Legal Franchise Agreement.

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We are ideally looking for a candidate with quality/ compliance experience in home care business/s and is willing to travel across the region -  this also presents a great career advancement opportunity for a Registered Manager who will be very welcome to apply.

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Responsibilities:

• Ensure compliance with the  Business model and delivery of care services its service user.

• Ensuring Franchisee’s business is in line with CARE BRAND ’s policies and in line with regulatory and ethical standards.

• Using various audit tools, establish level of compliance of franchise offices.

• Complete various client facing tasks, office visits and file reviews.

• Preparation of relevant management information in order that Senior Management at Head office can appropriately identify risks to the franchise businesses.

• Ensure issues are highlighted and appropriately escalated to allow resolution in a timely manner.

• Build relationships and engage with key stakeholders.

• To identify areas of improvement, write up improvements plans and communicate them effectively.

• Keep track of the annual upgrades on Training Reference Guide and Document Reference Guide to reflect changes in auditing tools.

• To meet objectives and deliver appropriate advice/reports/recommendations within agreed timescales.

• Conducting spot tests in risk areas.

• Assisting with the development of good care businesses.

• Investigating and responding to complaints.

• Assessing the level of Head Office support to Franchisees for their business growth.  

• Be prepared to travel to franchisee’s business premises on a regular basis, as required

• Assist in all other tasks, periodic, ad hoc or otherwise, as directed by your Line Manager.

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