QUALITY MANAGER ( SOUTH EAST)
£40,000PA + car allowance
Regular site visits across the South East
Summary of Role:
Responsible for ensuring all CARE BRAND offices are compliant with their Care Delivery, Government regulations, business model and Legal Franchise Agreement.
We are ideally looking for a candidate with quality/ compliance experience in home care business/s and is willing to travel across the region - this also presents a great career advancement opportunity for a Registered Manager who will be very welcome to apply.
Ensure compliance with the Business model and delivery of care services its service user.
Ensuring Franchisee’s business is in line with CARE BRAND ’s policies and in line with regulatory and ethical standards.
Using various audit tools, establish level of compliance of franchise offices.
Complete various client facing tasks, office visits and file reviews.
Preparation of relevant management information in order that Senior Management at Head office can appropriately identify risks to the franchise businesses.
Ensure issues are highlighted and appropriately escalated to allow resolution in a timely manner.
Build relationships and engage with key stakeholders.
To identify areas of improvement, write up improvements plans and communicate them effectively.
Keep track of the annual upgrades on Training Reference Guide and Document Reference Guide to reflect changes in auditing tools.
To meet objectives and deliver appropriate advice/reports/recommendations within agreed timescales.
Conducting spot tests in risk areas.
Assisting with the development of good care businesses.
Investigating and responding to complaints.
Assessing the level of Head Office support to Franchisees for their business growth.
Be prepared to travel to franchisee’s business premises on a regular basis, as required
Assist in all other tasks, periodic, ad hoc or otherwise, as directed by your Line Manager.